Accessibility Statement

Our target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. That is the standard referenced by the Americans with Disabilities Act and by New York State guidance.

What we have built in

• Keyboard access. Every interactive element — navigation, the booking wizard, all forms — can be reached and operated with a keyboard alone, and the focus outline is always visible.
• Screen readers. Pages use real headings, landmarks and lists. Form fields have proper labels and error messages are announced. In the booking wizard, each new step is announced and focus moves to it, and available times are announced as they load.
• Pause motion. The home page has a looping background video and moving elements. A “Pause motion” button in the corner of the home page stops all of them, and the site remembers your choice. If your device is set to “reduce motion”, everything starts paused and content appears immediately.
• Contrast. Body text and interface labels are checked against the 4.5:1 contrast requirement on both our dark and cream backgrounds.
• Text sizing. Text is set in relative units and stays readable when zoomed to 200%.
• Images. Photographs carry descriptive alternative text; purely decorative images are hidden from screen readers.
• Skip link. A “skip to content” link is the first thing a keyboard user reaches on every page.

Known limitations

We would rather name these than claim full conformance:

• The homepage background video is silent and decorative. The tour video on the home page has a written description directly beneath it, but no captions.
• The card field on the booking page is provided by Square, our payment processor, so we cannot change how it behaves. If it gives you any trouble, call us and we will book you in by phone.
• Some links lead to services we do not control, such as Google Maps for directions.

You can always reach us another way

If any part of this website gets in your way, you never have to use it. Call or text Chelsea on (646) 791-5737 or 5th Avenue on (646) 316-5216 and we will book you in, answer questions, or arrange a gift card over the phone.

Visiting the spa

We want to be straightforward about our buildings. Our Chelsea spa is on the second floor of 121 W 27th Street. Please call the location you plan to visit before your appointment if you have mobility requirements, so we can tell you exactly what to expect and help you plan. Both spas also offer house-call massage, which may suit you better — ask us when you book.

Tell us if something is wrong

We treat accessibility problems as bugs. If you hit one, email info@banyantreethaispa.com with the page address and what happened, or call either spa. We aim to acknowledge within 2 business days and to fix confirmed issues promptly. If our response does not resolve things, tell us and we will escalate it internally.