Terms of Use

Booking requests

Submitting the booking form sends us a request, not a confirmed appointment. The times shown are our standard opening hours, not live therapist availability. Your appointment is confirmed only when we reply by phone, text or email. If the time you asked for is unavailable we will offer you the nearest alternative.

No payment is taken online. You pay at the spa after your treatment.

Cancellations

Cancel or reschedule free of charge up to 4 hours before your appointment, by phone or text on (646) 791-5737. We ask for that notice so the time can be offered to someone else. Repeated late cancellations or no-shows may mean we ask for a deposit on future bookings.

Prices

Prices shown on this site are in US dollars and may change. The price that applies is the one we confirm with you when we accept your booking. Couples treatments are priced per couple; all other treatments are priced per person. Gratuity is never required.

Gift cards

Gift cards are redeemable against any treatment on our menu and do not expire. They cannot be exchanged for cash, and we cannot replace a card code that has been shared publicly or lost through no fault of ours. Requesting a card through this site starts the process — we will contact you to confirm and arrange payment before the card is issued.

Our services and your health

Massage is a complementary wellness service. It is not medical treatment, and nothing on this website is medical advice or a claim to diagnose, treat or cure any condition. If you are pregnant, recovering from surgery or injury, or managing a medical condition, please speak to your doctor first and tell us what they advise. We may decline or modify a treatment where we judge it is not appropriate.

Please tell your therapist about injuries, allergies or areas to avoid before your session begins, and speak up at any point if pressure needs adjusting.

Tanya, our chat assistant

Tanya is an AI assistant. It can be wrong, and it cannot make a binding booking or agree a price on our behalf. Anything Tanya tells you is subject to confirmation by our team. Do not rely on it for health guidance.

Conduct at the spa

Our therapists are licensed professionals. We have zero tolerance for inappropriate requests or behaviour of any kind. Any session will be ended immediately and charged in full, and we reserve the right to refuse service.

Website content

The text, photographs, logos and design on this site belong to Banyan Tree Thai Spa or are used with permission. You may not copy or reuse them commercially without our written consent. You agree not to attempt to disrupt the site, submit false information through its forms, or use automated tools to scrape it.

Availability and liability

We aim to keep this site available and accurate, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of the State of New York, and any dispute will be heard in the courts of New York County.

Changes

We may update these terms; the date at the top shows when they last changed. Continuing to use the site means you accept the current version.